'Mermaid Pool 5’

All original art and prints ship from Ballarat, Victoria, Australia.

SHIPPING OF ORIGINAL ART WORK

Shipping times will vary depending on destination and carrier processes.

All gallery-wrapped canvases with the longest edge up to 60 cm (24 inches) will be shipped intact both in Australia and overseas.  

Paintings over this size will be assessed on a case by case basis, and may be able to be shipped stretched within Australia.

Larger works on canvas over 60cm (24 inches) on the longest edge will be removed from their stretcher bars and shipped rolled in a sturdy tube. This ensures safe transport of your artwork and eliminates very costly shipping.

Please contact me if you would like to discuss these options.

 

SHIPPING COSTS

Shipping costs are calculated at the checkout according to package weight and distance and plus packaging materials. All shipping prices are shown here in $AU but will convert to your selected currency at the checkout.

AUSTRALIAN and NEW ZEALAND SHIPPING CATEGORIES AND PRICES

Australian/NZ Small Parcel/Tube - free shipping:

This shipping option is for all Prints and Works on Paper. Sizes in this category are  A2 (16.53 x 23.3 inches or 42 x 59.4 cm) or smaller. Depending on the size of your purchase and where you live, your artwork or print will be carefully wrapped and shipped either flat in a rigid mailer or rolled in a sturdy cardboard tube. 

Australian Medium Parcel $35:

This shipping option is for smaller sized stretched canvases that measure 12” x 16” (31cm x 40.5cm) or below. Artworks will be carefully packaged and shipped via Australia Post in a sturdy box. 

Australia Large Parcel $60:

This shipping option is for larger stretched canvases that measure from 16” x 20” (40.6 x 50.8) up to and including those at 24” x 24” (60m x 60cm). Artworks will carefully be packaged and shipped via Australia Post  in a sturdy box.

Australian Extra Large Parcel $120: 

This shipping option is for extra large stretched canvases that measure from 34” x 38” (86cm x 97cm) up to and including those at 30” x 48” (76.2cm x 121.9cm). Artworks will carefully be packaged and shipped via Australia Post in a sturdy box.

Courier TBA:

This shipping option is for extra large stretched canvases that measure from 36” x 48” (92cm x 122cm)to 40” x 40” (101 x 101) or larger. Artworks will carefully be packaged and shipped in a sturdy box via a professional and reliable courier service. Prices for this shipping category are calculated individually and invoiced separately to your purchase.

 Any dimensions outside of those mentioned here will be quoted on a case by case basis.

INTERNATIONAL SHIPPING CATEGORIES AND PRICES (OUTSIDE AUSTRALIA) (Please note that shipping prices have increased due to a global increase in postage prices due to COVID19

 

International Small Parcel/Tube $15:

This shipping option is for all Prints and Works on Paper. Sizes in this category are  A2 (16.53 x 23.3 inches or 42 x 59.4 cm), or smaller. Depending on the size of your purchase and where you live, your artwork or print will be carefully wrapped and shipped either flat in a rigid mailer or rolled in a sturdy cardboard tube.

 

International Medium Parcel $55:

1)This shipping option is for smaller sized stretched canvases that measure 12” x 16” (35.56 x 27.94 cm) or below. Artworks will be carefully packaged and shipped to you in a sturdy box.   

 

2)The category also covers canvas works larger than 20” x 30” (50.8cm x 76.2cm) up to and including 36” x 48” (91.44 x 121 x 92 cm) that will be removed from the stretcher bars and sent rolled in a sturdy cardboard tube. 

 

InternationalLarge Parcel $90:

This shipping option is for larger stretched canvases that measure from 16” x 20” (40.64 x 50.8 cm) up to and including those at 20” x 30” (50.8cm x 76.2cm). Artworks will carefully be packaged and shipped to you in a sturdy box.

 

Extra Large Parcel $100:This shipping option is for canvases too large to ship in a box overseas. Any Canvas that is larger than 24” x 24” (60cm x 60cm) and up to 48” x 60"falls into this shipping category. We will carefully remove the canvas from the stretcher bars and roll the canvas to ship to you in a sturdy PVC pipe.

 

Any dimensions outside of those mentioned here will be quoted on a case by case basis.

INSURANCE 

For Australia and other international destinations, please note that insurance is not routinely included in the cost of shipping that you will pay at the checkout. If you would like you item to be insured, please email us and let us know and we will arrange this (if it is possible in the country you live) and the cost in a separate invoice. In the case of commissions and very large or expensive paintings, we will insist that your painting be insured and will send an additional invoice to cover this if necessary.

 
RESPONSIBILITY OF CORRECT ADDRESS

We triple-check all our parcels to make sure that they have the correct address and labelling that you supply us.  Please know that we can’t be responsible for parcels that are lost or unattainable due to an incorrectly supplied address.  

INTERNATIONAL SHIPMENTS

Please note, I am not responsible for any customs or duty fees associated with shipping to your country.

DISPUTES

We do our utmost to make sure that your art arrives safely.  If, on the off-chance you there are difficulties relating to your order, please do know that we will do our  very best to resolve it for you where it is in our power to do so. Please remember to be kind, we are doing our best and there are limits to what we are able to do when it comes to postal services

Your artworks on paper may be shipped in a sturdy tube to best protect them in transit. Carefully and gently remove your artwork with clean hands, and allow it to 'relax' for around 24 hours before you attempt framing. You can help the flattening process by placing clean paper over the artwork and gently weighing it down with a book or two. Please be gentle and do not rush this process.

Once the artwork is flat, it is ready for framing.

Framing Artwork on Paper